Returns & Exchange Policy

At EOR, we want every customer to have an exceptional experience from selecting a product to receiving their order. If your purchase does not meet your expectations, you may request a return or exchange according to the terms below.

1. Return & Exchange Period

Return or exchange requests can be submitted within 14 days from the date of delivery.

Requests submitted after this period cannot be accepted.

2. Return & Exchange Conditions

To be eligible for a return or exchange, the product must be:

• Unused.
• In its original condition.
• Not washed or modified.
• With original packaging and attached tags.
• Free from odors, marks, damage, or signs of use.

EOR reserves the right to refuse any request that does not meet these conditions.

3. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Used or worn products.
• Customized or personalized products.
• Gift items after opening or use.
• Products not in their original condition.
• Items damaged due to misuse.

4. How to Request a Return or Exchange

To request a return or exchange, please contact us on Phone / WhatsApp: +971 56 239 3563.

Please provide:

• Order number.
• Customer name.
• Reason for the request.
• Product photos when required.

Our EOR team will review your request and guide you through the next steps.

5. Shipping Costs

EOR will cover return or exchange shipping costs when:

• The product has a manufacturing defect.
• The wrong item was received.
• The issue was caused by EOR.

Customers may be responsible for shipping costs when:

• Changing their mind.
• No longer wanting the product.
• Requesting a different item.

6. Refunds

Once the returned item is received and inspected to ensure it meets our return conditions, your refund will be processed.

Refunds will be issued through the original payment method.

Processing times may vary depending on:

• Your bank.
• Payment provider.

7. Product Exchanges

Exchange requests are subject to:

• Product availability.
• Price differences, if applicable.

Any price difference will be adjusted before completing the exchange.

8. Damaged Products or Order Issues

If your product arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Our team will review the issue and provide the appropriate solution.

9. Contact Us

For any questions regarding returns or exchanges: