Shipping Policy

At EOR, we aim to provide a complete shopping experience from the moment you place your order until it arrives safely at your door.

Every order is carefully prepared to ensure your products are delivered in excellent condition and reflect the quality standards of our brand.

1. Order Processing

Orders are prepared after payment confirmation within 1 – 3 business days.

Some orders, including personalized gifts or special requests, may require additional processing time depending on the order details.

You will receive an order confirmation after purchase, followed by a shipping notification once your order has been dispatched.

2. Delivery Within UAE

We provide delivery services across the United Arab Emirates.

Orders are usually delivered within 2 – 5 business days after shipment confirmation.

Delivery times may vary depending on:

• Customer location.
• Shipping provider.
• Seasonal demand or operational conditions.

3. Shipping Fees

Shipping fees are calculated during checkout and may vary depending on:

• Delivery location.
• Order value.
• Available promotions or offers.

The total shipping cost will be displayed before completing payment.

4. Order Tracking

Once your order has been shipped, tracking details will be provided through:

• Registered email address.
• Phone number / WhatsApp.

You can use the tracking information to follow your order until delivery.

5. Customer Delivery Responsibility

Please ensure that the following information is accurate:

• Full name.
• Phone number.
• Delivery address.
• Location details.

EOR is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Additional shipping charges may apply if an order needs to be resent due to incorrect delivery details.

6. Delivery Delays

While we aim to deliver orders within the expected timeframe, delays may occur due to circumstances beyond EOR’s control, including:

• Weather conditions.
• Shipping company delays.
• Public holidays.
• Unexpected operational issues.

Our team will always assist and follow up to resolve any delivery concerns as quickly as possible.

7. Receiving Your Order

Upon receiving your order, please check:

• Packaging condition.
• Product accuracy.
• Any visible damage.

If you notice any issue, please contact our customer support team as soon as possible.

8. Contact Us

For any questions regarding shipping or your order status, please contact us: